What is pre-order?
Pre-order means purchases made of new arrivals that are currently not in stock but are scheduled to be shipped at future dates. It is to secure your items without risking them to sell out after they are live online. Expected arrival dates will be included in the descriptions but are NOT guaranteed. Please kindly note that delays may occur, mainly due to production system- triple checking on damages/fits to provide the best service possible. We will do our best to update with any changes on the descriptions.
We will first notify the customer via email for the order confirmation. Once we receive the shipment at our warehouse, customer will be notified and have the option to add on in stock item within ONE business day, excluding weekends. Lastly, customer will be notified with shipping confirmation along with a tracking number.
Pre-orders CANNOT be cancelled/refunded once placed. However, if you wish to exchange the item to another pack in the pre-order collection, you may do so. For more information, please read our return policy or email us at firstname.lastname@example.org or call (213) 749-8004.
Customer is responsible for the price difference; if exchanging to a cheaper pack, we will remit the balance in the form of store credit.
Due to unexpected occurrence(s), there may be delays in shipments or even cancellation of the style due to manufacture defect. While we strive to avoid any of anomalies, we cannot say this will not happen. If such occurrence(s) happen, we will issue a full refund within 5 business days.
We suggest that when ordering regular items with pre-order items, placing orders separately will ensure a more accurate and faster processing.
All payments made for pre-orders will be charged up front. This is to ensure that the quantities are met with the demand.
For questions unanswered, please email us at email@example.com or call us (213) 749-8004