Shipping & Returns

We are pleased to offer Free Shipping on orders over $500 within the continental United States. This offer is available to wholesale customers shopping on our site and helps ensure you receive your orders quickly and affordably.

Eligibility

Free shipping applies only to orders shipping to addresses within the continental U.S.

The free shipping offer does not extend to Alaska, Hawaii, Puerto Rico, or international locations.

Shipping Carrier

Free shipping will be provided via UPS Ground only.  

We are unable to offer free shipping with any other carriers or shipping methods.  

Expedited Shipping

For faster delivery, expedited shipping options are available at an additional cost, and these shipments will not qualify for the free shipping offer.

How fast is our shipping?

We ship daily, Monday through Friday excluding weekends.

All orders shipped via USPS Priority Mail require a signature confirmation upon delivery.

Please allow up to 48 hours for your order to be processed.

If USPS Priority Mail Shipping, please allow 3 to 5 business days (s) for your order to be delivered.

International Shipping

All rates are quoted in U.S. Dollars.

Please note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Lost Packages

For lost packages, whether it was lost during transit or lost/stolen after delivery, the liability lies within the courier and the customer. We are only responsible until the package has been shipped out of our warehouse.

If a package has been lost during transit and/or after delivery, please inform us with as much as detail possible and we will file a claim on the courier. This process takes up to 5 business days after we have received your information regarding the lost package. 

Other Shipping Charges

We are not responsible for any other freight fees - including customs, postal services, and returns.

No cancellation is allowed once the order is shipped. The customer is fully responsible for all shipping charges after the order leaves Naked Zebra warehouse.

Returns are handled on a case-by-case basis with the objective of providing the best customer experience.

We always strive to take care of customers with principles to be fair and reasonable, so that our customers, in turn, are fair with us.

Our QC team of the highest standard will review claimed defective/s through the images you provide.  Based on the review, we will issue a return authorization number if it is deemed to be manufacturer defect/s.  We do NOT accept returns for any other reasons, period. 

— You must send us an e-mail for Return Authorization (RA) within seven (7) days from receipt of item(s). Any return request after the “Time Limit Policy” will not be processed.

— Within ‘Time Limit Policy’,- If the item(s) are deemed to be manufacturing defects, Exchange, Refund, or Credit can be issued upon request.

— Company may accept a return freight charge upon verification of manufacturer defect through a store credit memo in your account.

—The company will not be responsible for all returns without RA# irrelevant to proof of delivery (POD)